Welcome to Eye Colors Sale’s FAQ section! We’re here to help you navigate your creative journey with our transformative contact lenses. Whether you’re preparing for a cosplay event, Halloween, or just looking to add a magical touch to your everyday style, find answers to common questions below.

Product Information

1. What types of contact lenses do you offer?
We specialize in a variety of creative and transformative contact lenses, including Cosplay Contacts, Animal Contacts, Full Eye Sclera, Mini Sclera, Mesh & Spider designs, Elf styles, and more. Explore our collections by color, occasion, or theme to find the perfect match for your look.
2. Are your contact lenses safe to use?
Yes! We prioritize your eye health and safety. Our lenses are made from high-quality materials and are designed for cosmetic use. However, we recommend consulting with an eye care professional before use, especially if you have pre-existing eye conditions.
3. How do I choose the right size or style?
Our product descriptions include details on sizing and design. For specific concerns, feel free to reach out to us at [email protected]—we’re happy to help you find the perfect fit for your transformation!

Ordering & Payment

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. How do I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You’ll receive an order confirmation via email once your payment is processed.
3. Can I order from anywhere in the world?
We ship globally but currently exclude Asia and some remote areas due to logistics constraints. If you’re unsure about your location, contact us at [email protected] for assistance.

Shipping & Delivery

1. What are your shipping options?
We offer two convenient methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after dispatch.
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch.
2. How long does order processing take?
Orders are processed within 1-2 business days after payment confirmation, Monday through Friday (excluding holidays).
3. Will I receive a tracking number?
Yes! Once your order is dispatched, you’ll receive a confirmation email with a tracking number so you can monitor your delivery in real-time.

Returns & Refunds

1. What is your return policy?
We accept returns within 15 days of delivery. Products must be unused and in their original packaging. For detailed instructions, please check our Returns Policy or email us at [email protected].
2. How do I initiate a return?
Contact our support team at [email protected] with your order details and reason for return. We’ll guide you through the process to ensure a seamless experience.
3. When will I receive my refund?
Refunds are processed once we receive and inspect the returned item. Please allow 5-10 business days for the refund to reflect in your account, depending on your payment method.

Account & Support

1. How do I contact customer support?
Reach us anytime at [email protected]. We’re here to assist you with any questions or concerns!
2. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout experience in the future.

Thank you for choosing Eye Colors Sale—where creativity meets quality! We can’t wait to see how you transform with our lenses.

© 2025 Eye Colors Sale. All rights reserved.
Address: 4745 Hemlock Lane, Cleburne, US 76031
Email: [email protected]